Privacy policy
This privacy policy describes how your personal information is collected, used, and shared when you visit our website.
PERSONAL INFORMATION WE COLLECT
When you visit the website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as "Device Information."
We collect device information using the following technologies:
Cookies
Below is a list of the cookies we use. We have listed them here so that you can choose whether to allow them or not:
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_session_id – A unique session identifier that allows Shopify to store information about your session (referrer, landing page, etc.).
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_shopify_visit – No data retained, persists for 30 minutes from the last visit. Used by Shopify's internal statistical tracking system to record the number of visits.
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_shopify_uniq – No retained data, expires at midnight (depending on the visitor’s location) the next day. Calculates the number of visits to a store per unique customer.
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cart – Unique identifier, persists for 2 weeks, stores information about your shopping cart.
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_secure_session_id – Unique session identifier.
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storefront_digest – Unique identifier, undefined if the store has a password. It is used to determine if the current visitor has access.
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Log files track activity on the website and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamp data (date and time).
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Web beacons, tags, and pixels are electronic files that record information about how you browse the website.
Additionally, when you make or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this automatically collected information as "Order Information."
When we mention "Personal Information" in this Privacy Policy, we refer to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the order information we collect to process every order placed through the site (including processing your payment information, arranging for shipment, and providing invoices and/or order confirmations). Additionally, we use this order information to:
- Communicate with you;
- Screen orders for potential fraud or risk;
- When aligned with the preferences you have shared, provide you with information or advertising related to our products or services.
We use the device information we collect (especially your IP address) to screen for potential fraud or risk and, more generally, to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website and to measure the success of our advertising and marketing campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties that help us use your personal data as described above. For example, we use Shopify to power our online store—you can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to understand how our customers use the website. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal:
https://optout.aboutads.info/?c=3&lang=en.
DO NOT TRACK
Please note that we do not alter our website’s data collection and usage practices when we detect a “Do Not Track” signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the information below.
Additionally, if you are a European resident, please note that we process your data to fulfill our contractual obligations to you (for example, when you place an order through the website) or to pursue our legitimate business interests listed above. Also, please be aware that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete it.
MINORS
The website is not intended for individuals under the age of 16.
CHANGES
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at: contact@hivyshape.com
